We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
ARE THERE ANY CHARGES FOR RETURNS?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping (we do not provide return labels)
HOW SOON WILL I GET MY REFUND?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve 14 days to process the return since its receipt. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 working days.
HOW DO I RETURN?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
WHAT ITEMS ARE RETURNABLE?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- With all labels attached
If you return an order for which you received a gift for meeting the condition of spending a certain amount, we reserve the right to deduct the value of the gift from the returned amount (in case that the original condition for spending a certain is not met).
Meet our founder Frida
Hej, my name is Frida Lindström, and I am the founder of Rivery Polewear.
I believed that pole dancing was more than just a physical activity; it was a way to express creativity, strength, and empowerment. I founded Rivery with an ambition to create affordable designs that would allow users to move freely and confidently, clothing that blended fashion with function, embracing the essence of pole dancing – the fluidity, the strength, the elegance.
I hope Rivery can bring great comfort, confidence and utmost enjoyment to every pole sessions of my beautiful pollerinas.